Refund policy

Refund Policy

Last Updated: June 2026

Thank you for shopping with The Pristine Labs. We strive to provide high-quality products and excellent customer service. Please review our refund and return policy below.

14-Day Return Policy

We offer a 14-day return period from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase is required.
  • Customers must contact us before returning any item.
  • Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos or videos clearly showing the problem

If approved, we will provide a replacement or refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping fees paid at checkout are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled within 8 hours of purchase. After this period, orders may already be processing or shipped and cannot be guaranteed for cancellation.

If you wish to cancel an order, please contact us as soon as possible through our Contact Us page.

Non-Returnable Items

We do not accept returns for:

  • Gift cards
  • Digital products
  • Final sale or clearance items
  • Products that have been used, damaged by the customer, or returned without original packaging

Contacting Us

For return requests, refund inquiries, or general support, please use the Contact Us page on our website.

Thank you for choosing The Pristine Labs. We appreciate your business and will do our best to ensure a positive shopping experience.